Privacy Policy
Privacy Policy
Last Updated: August 3, 2026
At Livingstory, we respect your privacy and are committed to protecting the personal information of our customers and website visitors.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website, place an order, or interact with our services.
By using our website, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information necessary to provide a secure, convenient, and personalized shopping experience.
Information You Provide
We may collect personal information when you:
- Purchase products from our store
- Create an account
- Subscribe to newsletters or promotional updates
- Contact our customer support team
- Participate in promotions or surveys
This information may include:
- Full name
- Email address
- Phone number
- Shipping address
- Billing information
- Payment-related details
- Order history and customer service communications
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Website interaction activity
- Shopping preferences and browsing behavior
This information helps us improve website performance and enhance your shopping experience.
2. How We Use Your Information
Livingstory uses collected information for purposes including:
Order Processing & Service
We use your information to:
- Process and complete purchases
- Confirm orders
- Arrange shipping
- Provide tracking updates
- Handle returns, refunds, and customer requests
Improving Customer Experience
Your information helps us:
- Improve website functionality
- Understand customer preferences
- Develop better products and services
- Create a more personalized shopping experience
Communication
With your permission, we may use your contact information to send:
- Product updates
- Promotions
- Special offers
- Brand news
You may unsubscribe from marketing communications at any time.
Security & Fraud Prevention
We may use information to:
- Detect suspicious transactions
- Prevent fraudulent activities
- Protect customers and our website
3. Data Security & Protection
Protecting your personal information is important to us.
Livingstory uses appropriate security measures designed to protect your data from unauthorized access, misuse, or disclosure.
These measures include:
Secure Payment Processing
Payment information is processed through trusted payment providers using encrypted technology.
Limited Access
Personal information is only accessible to authorized personnel and service providers who require it to operate our business.
Payment Information Protection
Livingstory does not store complete credit card numbers or sensitive payment information on our own servers after transactions are completed.
4. Sharing of Information With Third Parties
Livingstory does not sell, rent, or trade your personal information for independent third-party use.
However, we may share necessary information with trusted service providers that help us operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Customer service platforms
- Marketing and analytics providers
These partners only receive information necessary to provide their services.
5. Advertising & Marketing Technologies
We may work with third-party advertising partners that use cookies, pixels, and similar technologies to provide more relevant advertisements.
These services may collect information about your interactions with our website and other online platforms.
Our advertising partners may include:
Meta Platforms
(Facebook / Instagram)
Privacy information:
https://www.facebook.com/privacy/policy
Privacy information:
https://policies.google.com/privacy
Information collected by these services is handled according to their own privacy policies.
You may manage advertising preferences through these platforms or your browser settings.
6. Cookies Policy
Livingstory uses cookies and similar technologies to improve website functionality.
Cookies are small data files stored on your device that allow websites to remember certain information.
We use cookies for:
Essential Cookies
Required for basic website functions, including:
- Shopping cart features
- Checkout process
- Account access
Analytics Cookies
Used to understand:
- Website traffic
- Customer behavior
- Website performance
Marketing Cookies
Used to help provide relevant advertisements and measure campaign effectiveness.
For more information about Shopify cookies, please visit:
https://www.shopify.com/legal/cookies
You may disable cookies through your browser settings; however, some website features may not function properly.
7. Third-Party Websites
Our website may contain links to external websites or services.
These third-party websites operate independently and have their own privacy policies.
Livingstory is not responsible for the privacy practices, content, or security policies of external websites.
We encourage you to review their privacy policies before providing personal information.
8. California Privacy Rights (CCPA / CalOPPA)
Livingstory respects applicable California privacy regulations.
California residents may have rights regarding their personal information, including:
- Requesting access to collected information
- Requesting correction of inaccurate information
- Requesting deletion of personal information where applicable
- Opting out of certain data sharing practices
Our Privacy Policy is available through a clearly visible link on our website.
If you would like to exercise privacy rights, please contact us using the information below.
9. Children’s Privacy
Livingstory does not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided personal information through our website, please contact us immediately.
After verification, we will take appropriate steps to remove such information.
10. Data Breach Notification
We take reasonable precautions to protect customer information.
In the unlikely event of a security incident affecting personal information, we will take appropriate actions, including notifying affected users when required by applicable laws.
11. Email Communication & CAN-SPAM Compliance
We may collect email addresses to:
- Process orders
- Provide order updates
- Respond to customer inquiries
If you choose to receive marketing emails, we may send:
- New product announcements
- Promotions
- Special offers
We follow applicable email marketing requirements:
✔ We do not use misleading sender information
✔ Promotional messages are clearly identified
✔ Every marketing email includes an unsubscribe option
✔ Opt-out requests are processed promptly
12. Your Privacy Choices
You may control your personal information by:
- Updating account details
- Managing email preferences
- Adjusting browser cookie settings
- Contacting our support team
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
Livingstory
📧 Email: support@livingstory.com
☎ Phone: (323) 842-1182
📍 Address:
3250 W Olympic Blvd #114
Los Angeles, CA 90006
United States
Located inside Koreatown Galleria
Livingstory Commitment
Your trust matters to us.
We are committed to maintaining a safe, transparent, and reliable shopping environment while helping you create a comfortable home with products designed for everyday living.
Livingstory
Comfort, privacy, and trust — built into every experience.