Shipping Policy

At Livingstory, we understand that receiving your home essentials should be a smooth and reliable experience.

Whether you’re creating a more comfortable bedroom, refreshing your living space, or adding new touches to your home, we are committed to making sure your order arrives safely and efficiently.

This Shipping Policy explains how we prepare, process, and deliver your purchase.

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Our Shipping Commitment

At Livingstory, we carefully select home and bedding products designed to bring comfort and style into everyday spaces.

To provide customers with better product choices and efficient delivery, some orders may be fulfilled through trusted distribution partners and fulfillment centers.

This approach helps us:

✔ Provide a wider selection of quality home essentials
✔ Maintain competitive pricing for our customers
✔ Improve order efficiency and reduce unnecessary handling

We appreciate your understanding and patience while we prepare your items with care.

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1. Order Processing & Shipping Costs

Every Livingstory order goes through careful preparation before shipment.

Processing Time:

Please allow 2–5 business days for order verification, quality inspection, and packaging.

During busy periods such as holidays, promotions, or seasonal sales, processing times may require additional time.

Shipping Fee:

Shipping costs are calculated based on your order details and delivery location.

Any applicable shipping charges will be clearly displayed during checkout before payment.

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2. Estimated Delivery Schedule

Delivery times may vary depending on your location, product availability, and carrier conditions.

Please note that these timeframes are estimates and do not represent guaranteed delivery dates.

Unexpected delays caused by carriers, weather conditions, holidays, or other external factors may occasionally occur.

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3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may require 24–72 hours to update after shipment confirmation
• Initial tracking activity may appear after the package enters the carrier system
• Delivery progress can be monitored using the tracking number provided

If you have any concerns about your shipment, our support team will be happy to assist.

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4. Taxes, Duties & International Orders

For international shipments, additional customs requirements may apply depending on the destination country.

Customers are responsible for:

• Import duties
• Customs fees
• Local taxes or additional charges required by their country

Livingstory is not responsible for delays caused by customs inspections or clearance procedures.

Customs regulations vary by location, and we recommend checking local requirements before placing an international order.

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5. Order Changes & Cancellations

We begin preparing orders shortly after purchase to ensure faster delivery.

If you need to update your shipping information or request a cancellation, please contact our customer service team as soon as possible.

Please contact us within 12 hours of placing your order:

📧 Email: support@livingstory.com

Once your order has entered the fulfillment process or has been shipped, changes and cancellations may no longer be available.

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6. Missing, Lost, or Damaged Packages

Your satisfaction is important to us, and we want your Livingstory experience to be worry-free.

Damaged Items

If your package arrives damaged:

• Please contact us within 72 hours of delivery
• Include photos of the damaged product and packaging
• Our team will review your request and provide an appropriate solution

Lost Packages

If your shipment is confirmed lost by the carrier:

• We will work with you to resolve the issue
• Replacement options may be provided depending on the situation

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7. Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us:

Livingstory

📍 3250 W Olympic Blvd #114
Los Angeles, CA 90006
United States

Located inside Koreatown Galleria

☎ Phone: (323) 842-1182

✉ Email: support@livingstory.com

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Thank You For Choosing Livingstory

We appreciate your trust and support.

From comfortable bedding to thoughtful home essentials, Livingstory is dedicated to helping you create a space that feels warm, relaxing, and truly yours.

Livingstory
Bringing comfort and beauty into everyday living.