Return & Refund Policy
Return & Refund Policy
At Livingstory, customer satisfaction is our priority.
We want you to feel confident when choosing products for your home. If your purchase does not meet your expectations, our return and refund policy is designed to provide a clear and simple process.
This policy explains how returns, exchanges, and refunds are handled.
1. Return Requirements
We accept return requests within 30 days of delivery.
To qualify for a return, the item must meet the following conditions:
✔ The product must be unused and in its original condition
✔ The item must include original packaging and accessories
✔ The product must not show signs of use, damage, or alteration
✔ Proof of purchase or order information must be provided
Items that do not meet these requirements may not be eligible for return.
2. How To Request A Return
To begin a return request, please contact our customer support team:
📧 Email: support@livingstory.com
Please include:
- Order number
- Product details
- Reason for return
- Photos if the item has any issues
Once your request is reviewed and approved, we will provide return instructions.
Please do not send products back before receiving return authorization from Livingstory.
Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If you receive:
- A damaged product
- A defective item
- The wrong product
Please contact us as soon as possible.
Our team will review the issue and work with you to provide an appropriate solution, such as a replacement or refund.
For damaged items, please provide photos of the product and packaging to help us process your request faster.
4. Items Not Eligible For Return
Certain products cannot be returned due to product type, condition, or safety considerations.
Non-returnable items may include:
- Items that have been used, washed, or altered
- Personalized or customized products
- Clearance or final sale items
- Gift cards
- Items returned without original packaging
Original shipping charges are generally non-refundable.
If you are unsure whether your item qualifies for a return, please contact us before submitting your request.
5. Exchanges
If you would like to exchange an item for another product, please contact our support team first.
The exchange process may require:
- Returning the original item according to our return requirements
- Receiving return approval from Livingstory
- Placing a new order for the replacement product
This allows us to process your request more efficiently.
6. International Orders
For customers outside the United States, return eligibility may vary depending on shipping location and product conditions.
Customers are responsible for ensuring returned items meet our return requirements.
Any applicable customs fees, duties, or international return shipping costs may be the responsibility of the customer unless otherwise required by law.
7. Refund Process
Once we receive your returned item, our team will inspect the product and confirm whether it meets our return requirements.
If your refund is approved:
✔ The refund will be issued to your original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time to display the refunded amount
If you have not received your refund after the processing period, please contact us for further assistance.
8. Return Shipping Information
Before sending any return package, please contact Livingstory to receive return instructions.
Do not ship items back without prior approval.
Livingstory
📍 3250 W Olympic Blvd #114
Los Angeles, CA 90006
United States
Located inside Koreatown Galleria
☎ Phone: (323) 842-1182
📧 Email: support@livingstory.com
Customer Support
If you have any questions regarding returns, refunds, or your order, our team is always available to assist you.
We appreciate your trust and want every Livingstory shopping experience to feel simple, comfortable, and reliable.
Livingstory
Creating comfortable spaces, one detail at a time.